The Business

Gradwell is a provider of hosted telephony (VoIP) and connectivity services to SMEs across the UK, with a current base of over 22,000 customers. The Company is one of the largest independent providers in the sector and has developed its own proprietary software as a service platform. Gradwell distributes through a combination of direct sales and channel partners.

The Deal

Chiltern backed an experienced management team to buy out the existing investors.

“I am extremely pleased to be working with the team from Chiltern and believe we can continue to scale this business applying our collective expertise in VoIP and SaaS for the SME market.”

John Whitty, Oval Chairman

The Plan

Gradwell is one of a limited number of focused providers of VoIP services to SMEs, offering high levels of service and support. Chiltern is supporting the management team to deliver their exciting growth plan by optimising current routes to market and improving customer service as the market transitions from on premise to cloud. Organic growth is being supplemented through strategic M&A, with the acquisition of The Technology Group (TTG) in March 2021, adding further scale and enabling Gradwell to service larger customers with more sophisticated requirements.